Privacy Policy
Information We Collect
Information you give us directly: name, email address, postal address, and phone number (at checkout or sign-up); payment information (processed securely by our payment provider — we do not store full card details); order history and product preferences; any information you provide when contacting customer support, entering promotions, or subscribing to emails/SMS.
Information collected automatically: IP address, browser type, device information; pages visited, time spent on Site, referring website; cookies and similar tracking technologies.
Information from third parties: if you purchase via TikTok Shop, we may receive order and limited contact information from TikTok to fulfil your order. Marketing engagement data (opens, clicks) may be received from our email marketing platform, Klaviyo.
How We Use Your Information
We use your information to:
- Process and fulfil orders, including subscription renewals
- Arrange shipping via Royal Mail
- Communicate with you about orders, shipping updates, and customer service enquiries
- Send marketing emails via Klaviyo where you have opted in
- Improve our Site, products, and customer experience
- Detect and prevent fraud, abuse, or security issues
- Comply with legal and tax obligations
You can unsubscribe from marketing communications at any time.
Legal Basis for Processing (UK GDPR)
We rely on the following legal bases:
Contract — to process your order and provide the products or subscription you’ve purchased.
Consent — for marketing emails/SMS and non-essential cookies where applicable.
Legitimate interests — for fraud prevention, Site analytics, and improving our services where those interests are not overridden by your rights.
Legal obligation — for tax, accounting, and consumer protection record-keeping.
Sharing Your Information
We do not sell your personal information.
We may share it where necessary with:
- Wix, for website/e-commerce services
- Klaviyo, for email marketing
- Royal Mail, for delivery
- Payment processors
- TikTok Shop, where relevant to TikTok purchases
- Legal or regulatory authorities where required by law
If HAX is involved in a merger, acquisition, or asset sale, information may also be transferred as part of that transaction.
International Transfers
Some of our service providers may process data outside the UK. Where required, appropriate safeguards will be used in accordance with applicable data protection law.
Cookies
Our Site uses cookies and similar technologies to keep your cart and account session active, understand how visitors use our Site, and support marketing and retargeting where applicable.
You can manage cookies through your browser settings and, where provided, our cookie consent controls.
Non-essential cookies should only be used in accordance with the choices you make through the applicable consent controls.
Data Retention
We retain personal data for as long as necessary for the purposes for which it was collected and to meet applicable legal, tax and accounting requirements.
Financial records may typically need to be retained for 6 years.
When personal information is no longer required, it will be deleted or anonymised where appropriate.
Your Rights
Under UK data protection law, depending on the circumstances, you may have rights including:
- Access to your personal data
- Correction of inaccurate data
- Erasure of your data
- Restriction of certain processing
- Objection to certain processing
- Data portability
- Withdrawal of consent where processing is based on consent
- The right to lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, contact: haxsupplements@outlook.com
Children’s Privacy
Our products and Site are not intended for individuals under 18. We do not knowingly collect personal information from children in connection with purchasing our products.
Security
We use appropriate measures, including measures provided through the platforms and service providers we use, to protect personal information.
However, no method of transmission or storage can be guaranteed to be completely secure.
Changes to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated “Last updated” date.
Contact Us
For questions about this Privacy Policy or how we handle personal information:
Email: haxsupplements@outlook.com